Trip terms and conditions

1. Bookings & Payment

A booking is considered confirmed once the required advance payment has been received. Booking amount in non refundable & non transferable. The remaining balance must be cleared within the communicated payment timeline.

Failure to clear pending payments within communicated timelines may result in cancellation of the booking without refund of the booking amount. In case of delayed or incomplete payment, the booking may be released depending on availability.

Prices are subject to change before confirmation due to fluctuations in taxes, supplier pricing, currency exchange rates, or operational costs. Applicable GST, TCS, or other government taxes will be charged additionally wherever applicable unless mentioned otherwise.

2. What's Included

Depending on the destination and itinerary, your experience may include:

• Comfortable hotel accommodation
• Double-sharing stay, unless requested and confirmed otherwise
• Daily breakfast at the hotel
• Airport pickup and drop on the designated arrival and departure schedule shared by the team
• Internal group transfers for activities and sightseeing mentioned in the itinerary
• Curated group experiences and planned activities as mentioned
• Dedicated trip captain and on-ground support throughout the journey

Specific inclusions may vary for each trip and will always be communicated in advance.

3. What's Not Included

Unless specifically mentioned, the following are not included in the package:

• International or domestic flights
• Train or bus tickets
• Visa fees
• Travel insurance
• Lunches, dinners, beverages, and personal food expenses beyond hotel breakfast
• Shopping and personal purchases
• Private transportation or personal travel outside the planned itinerary
• Room service, laundry, minibar, or hotel incidentals
• Optional activities not mentioned in the itinerary
• Early check-ins or late check-outs
• Expenses arising from delays, rescheduling, weather conditions, or unforeseen situations

4. Transport & Arrival Guidelines

Guests are responsible for arranging their own travel to and from the destination city unless mentioned otherwise. We recommend booking flights or train tickets only after receiving trip confirmation from our team.

Airport transfers are arranged only for the designated arrival and departure timings shared prior to the trip. Guests arriving earlier or later than the scheduled timings may need to arrange their own transfers to the hotel or meeting point.

For sightseeing and planned experiences, internal transportation will be arranged through traveller buses, mini vans, coaches, or similar group vehicles. Any personal travel outside the itinerary, including shopping visits, nightlife movement, or independent exploration, will be managed individually by guests.

Guests undertaking independent activities or travel outside the planned itinerary do so at their own discretion and responsibility. While we always try our best to assist wherever possible, Offline by Happy Hour will not be responsible for delays, missed connections, airline schedule changes, baggage issues, or disruptions caused by external transportation providers.

5. Room Sharing

Accommodation is generally provided on a double-sharing basis unless mentioned otherwise. Guests may be paired with another guest of the same gender. Room preferences will always be considered wherever operationally possible, though they may not always be guaranteed.

Since these are group experiences, we request guests to be respectful and considerate toward their roommates and fellow guests throughout the journey. Requests for room changes during the trip shall be subject to availability and may incur additional charges.

6. Itinerary & Experience Flow

Our trips are carefully curated; however, travel sometimes comes with unexpected changes. Itineraries may occasionally be adjusted due to weather conditions, local circumstances, operational requirements, safety considerations, or factors beyond our control.

In such situations, our team will always aim to provide the best possible alternative while ensuring the overall experience remains smooth and enjoyable. Minor itinerary adjustments shall not be considered grounds for refunds or compensation.

7. Guest Responsibilities

To help maintain a positive group atmosphere, guests are expected to:

• Arrive on time for scheduled activities and transfers
• Carry valid travel documents and identification
• Follow local laws and destination guidelines
• Respect fellow guests, local communities, and staff members
• Maintain a cooperative and positive group environment

Guests are also requested to take care of their personal belongings, valuables, and travel essentials during the trip.

8. Community & Conduct

Offline by Happy Hour is built around creating comfortable, respectful, and enjoyable social experiences for everyone. Any damage caused by a guest to hotel property, vehicles, activity equipment, restaurants, private property, or any third-party assets shall be fully recoverable from the concerned guest. Offline by Happy Hour reserves the right to recover such costs directly from the guest. Any form of harassment, inappropriate advances, stalking, intimidation, discrimination, or behavior that makes another guest uncomfortable may result in immediate removal from the trip without any refund.

We kindly request all guests to:

• Maintain respectful behavior throughout the trip
• Avoid conduct that may disturb fellow guests
• Respect personal boundaries and shared spaces
• Consume alcohol responsibly wherever applicable

Guests remain fully responsible for their personal decisions and conduct related to alcohol consumption during the trip. Offline by Happy Hour shall not be responsible for incidents, injuries, disputes, damages, or legal issues arising from excessive alcohol consumption or reckless behavior.

9. Visa & Travel Documents

Guests are responsible for arranging valid passports, visas, permits, and any required travel documentation. Visa approvals remain solely at the discretion of the respective embassy or immigration authorities.

Any delays, rejections, or travel restrictions related to visas or documentation shall remain outside the responsibility of Offline by Happy Hour.

10. Photography & Content

Our trips often involve photography and videography to capture memorable moments and experiences. By participating in the trip, guests agree that photos and videos captured during the experience may be used by Offline by Happy Hour for:

• Social media
• Marketing campaigns
• Promotional content
• Website and branding purposes

11. Liability Limitation

Offline by Happy Hour acts only as a trip curator and coordinator with third-party vendors including hotels, airlines, transport providers, activity operators, and local partners.

We shall not be held liable for injury, loss, accidents, theft, delays, medical emergencies, baggage loss, visa issues, flight cancellations, cancellations by third-party vendors, or any damages arising from acts or omissions of third-party service providers.

Any damage caused by a guest to hotel property, transportation vehicles, activity venues, or third-party property during the trip shall be solely borne by the concerned guest.

12. Unforeseen Circumstances / Force Majeure

While we always strive to deliver experiences exactly as planned, certain situations beyond anyone's control — such as weather disruptions, natural disasters, political unrest, pandemics, government restrictions, transportation issues, strikes, local conditions, terrorism, or events beyond reasonable operational control — may occasionally impact travel plans.

In such cases, our team will make every reasonable effort to provide suitable alternatives and ensure the best possible experience for the group. No refunds, compensation, or liabilities shall arise in situations classified as force majeure.

13. Privacy & Information

Guest details shared during the booking process are used only for:

• Trip coordination
• Operational communication
• Bookings and reservations
• Legal compliance
• Relevant travel updates

We value your privacy and take reasonable measures to handle guest information responsibly.

14. Health & Wellness

Guests are requested to ensure they are medically fit for the trip and planned activities. Any personal medications, allergies, dietary restrictions, or health requirements should be managed individually. Travel insurance is strongly recommended for all guests, especially for international trips.

Any medical expenses, evacuation costs, hospitalization charges, emergency transportation, or health-related expenses arising during the trip shall be borne solely by the guest. While our team will always try to assist in emergencies wherever possible, guests remain responsible for their personal health and well-being during the journey.

Offline by Happy Hour shall not be held responsible for any injury, illness, accident, physical harm, emotional distress, loss, theft, damage, disability, medical emergency, or death occurring during the trip, activities, transportation, hotel stay, adventure experiences, nightlife participation, or any independent activities undertaken by guests during the travel period. Guests participate in all activities and travel experiences at their own risk and discretion.

15. Immediate Removal from Trip

Offline by Happy Hour reserves the right, at its sole discretion, to remove any guest from the trip, accommodation, activities, transportation, or group experiences if their behavior is deemed inappropriate, disruptive, unsafe, abusive, harassing, discriminatory, threatening, intoxicated to an unreasonable extent, or otherwise negatively impacts the experience, safety, comfort, or well-being of fellow guests, staff members, partners, or service providers.

In such cases, the guest may be asked to leave the trip immediately and arrange their own transportation and accommodation thereafter. No refund, compensation, reimbursement, credit, or alternative arrangements shall be provided in the event of such removal.

16. Dating & Social Interactions

Offline by Happy Hour facilitates social travel experiences and opportunities for guests to meet like-minded individuals. However, we do not guarantee friendships, romantic connections, relationships, compatibility, matches, or specific social outcomes.

Guests are solely responsible for their personal interactions, decisions, communications, and relationships formed before, during, or after the trip.

17. Drug Policy

Possession, consumption, purchase, distribution, or involvement with illegal drugs, narcotics, or prohibited substances during the trip is strictly prohibited and may result in immediate removal from the trip without refund. Guests participate in all activities and travel experiences at their own risk and discretion.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall fall under the exclusive jurisdiction of the courts of Gurgaon / Haryana.

19. Gender Ratio

While we strive to maintain a balanced gender ratio on all our trips, the final ratio depends on bookings received and cancellations. Therefore, a specific gender ratio cannot be guaranteed.

20. Single Occupancy

Opting for a single occupancy room does not guarantee a room with a double bed. Bed configuration (double/twin) is subject to hotel availability and allocation.