Support
What can we help with?
For accessibility needs, another verification method, payment uncertainty or an urgent event question, contact the team directly.
When will I hear back about a trip request?
The target review window is normally 48 hours. Your expected update and current status should appear in My Offline.
I do not use Instagram or LinkedIn. Can I still join?
Yes. Ask for another identity-verification method such as a short verification call.
Where is my event ticket?
Confirmed tickets and QR details belong in My Offline. Contact support with your payment reference if it does not appear.
How do I share an accessibility need?
Use the optional support-needs field during booking or contact the team before paying so venue and experience details can be confirmed.