Support

What can we help with?

For accessibility needs, another verification method, payment uncertainty or an urgent event question, contact the team directly.

When will I hear back about a trip request?

The target review window is normally 48 hours. Your expected update and current status should appear in My Offline.

I do not use Instagram or LinkedIn. Can I still join?

Yes. Ask for another identity-verification method such as a short verification call.

Where is my event ticket?

Confirmed tickets and QR details belong in My Offline. Contact support with your payment reference if it does not appear.

How do I share an accessibility need?

Use the optional support-needs field during booking or contact the team before paying so venue and experience details can be confirmed.