Policies
Refund and cancellation policy
Check the policy attached to your experience before paying. This page explains the general process without replacing experience-specific terms.
Last updated 16 July 2026
1. Policy shown at purchase
Refund terms can differ by event, ticket and trip because venues, travel suppliers and lead times differ. The experience-specific policy shown before payment and recorded with your order governs that purchase. Ask support before paying if it is missing or unclear.
2. Participant cancellation
Eligibility for a refund, credit or transfer depends on the specific policy and the time remaining before the experience. A request is not approved until confirmed in writing. Do not assume that finding another attendee automatically transfers a named ticket.
3. Organizer cancellation or material change
If Offline cancels an experience, we will communicate the available remedy, which may include a refund or credit as appropriate to the purchase and applicable law. If a material date or venue change affects you, contact support using the booking reference.
4. Payment pending or duplicated
If your bank shows a debit but the site has not confirmed a ticket, do not pay again. Keep the order reference and contact support so the payment can be reconciled. Confirmed duplicate payments will be reviewed and corrected through the original payment method where applicable.
5. Refund timing
Once a refund is approved and initiated, the receiving bank or payment provider controls when it appears. We will share an available reference; processing time is not guaranteed by Offline.
6. Requesting help
Email [email protected] with the attendee email, event or trip, and order or request reference. Avoid sending card, UPI PIN or banking credentials.